Privacy Policy

Cross Match Holdings, Inc. Privacy Policy Statement

Privacy Statement

This Privacy Policy Statement details certain policies that are implemented for websites that are associated with Cross Match Holdings and its subsidiaries (“Cross Match”). These policies regard collection and use of information, including personally identifiable information, associated with users of our websites.

Furthermore, we also protect your data outside the internet.

It is our policy to protect the security of your personal data by use of appropriate measures and processes. Cross Match deems privacy a central issue of Internet usage and attempts to put forth reasonable measures in place to assure the anonymity of visitors to the Cross Match website. As part of responsible disclosure, Cross Match believes our website users should be aware of what information is being logged and recorded. Below are the guidelines we use to protect you while using our website.

We are committed to the principles of data security and data economy (sec. 5 GDPR). Personal data are only collected, stored and used to the extent permitted by the statutory provisions of the GDPR (sec. 6 GDPR). Processing shall therefor only be lawful if and to the extent that at least one of the following applies: The data subject gave consent, processing is necessary for the performance of a contract to which the data subject is party, processing is necessary for compliance with a legal obligation to which the controller is subject, processing is necessary in order to protect the vital interests of the data subject or of another natural person, processing is necessary for the performance of a task carried out in the public interest  or processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

Use of Cookies on our websites, and

Like many other commercial websites, the Cross Match websites may use a standard technology referred to as a “cookie” to collect information about how you use the website. Cookies generally do not permit us to personally identify you. Cookies are small files that the website places on your hard drive for user identification purposes. These files are used for website registration and customization the next time you visit us. You should note that cookies cannot read data off of your hard drive. Your Web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some pages of our website may not fully function and you may not be able to access certain information on this website. You do not have to accept our cookies in order to productively use our website. We may link your cookies with your personally identifiable information to send you targeted marketing.

Collection of Information

Generally, you can visit our website(s), and without unintentionally revealing your personally identifiable information (“Personal Data”) about yourself. However, there are portions of each website, where in order to use certain services, and/or to customize website functions, we may ask or require you to register for an account, and/or we may invite you to supply personal information, or to submit questions, comments, request information, or participate in and post messages to electronic forums.

When you purchase our products or register to use certain hosted services, we may collect your payment information such as your credit card numbers and other billing information. When you use certain hosted services, we may also collect the DNS and passwords for the registered users of the hosted services.

We may also collect personally identifiable information that you submit to us on your business card or in a form that you complete at a tradeshow or send in from a trade magazine. Lastly, if you submit a warranty card registration form or register for or request support or maintenance, we will collect the personally identifiable information that you elect to include in such submission.

Due to the nature of some of these activities, you may elect to voluntarily provide to us, personally identifiable information, including such as your name, username, email address, company name, website name, location, occupation, your interests and address and other contact information, that are included within your communication(s) to us.

To maintain and improve website quality and integrity, Cross Match also collects domain information and IP addresses (the Internet Protocol addresses of computers). We also log the type of browser and operating system you are using. We may also collect the details of your system configuration. This type of information is not considered personally identifiable information, and is referred to as non-personally identifiable information, and it is collected automatically and requires no action on your part.

Sale of Personal Data

Cross Match does not sell Personal Data to any third party.

Use of Information

Cross Match utilizes some information that it collects, which is also referred to as aggregate information (“data”), as part of its analysis of the use of this website and to improve our web-based offerings. Use of aggregate information (data) is a standard method of reporting to statistically find out which parts of our website are visited and how long visitors spend there and it enables us to become more familiar with which customers visit our website, how often they visit, and what parts of the website they visit most often. We do not link these IP addresses to personally identifiable information.

Aggregate information includes such as statistics measuring the total number of visitors to our website, tracking visitor’s movement through the website, tracking browser type, IP addresses, etc. that can be analyzed for trends and statistics. Aggregate information may be disclosed to outside parties in aggregate form and without reference to personally identifiable information (“Personal Data”).

As for Personal Data, Cross Match may use Personal Data to customize your experience on our website. In addition, Cross Match may use Personal Data for other business purposes, such as alerting you to products and services that can assist you in your business, promoting website registration, and assisting in order processing only with your consent.

We may use your personally identifiable information to deliver certain services, products or information you have requested, verify your authority to enter certain password protected areas of our websites, verify that you are a customer or prospective customer, send you notices about our products and/or services that you have used or that may be of interest to you, and improve the content and general administration of our websites.

If you have purchased our products or are a registered user of our hosted services, we may use your personally identifiable information to provide the products or the hosted services to you.

If you have submitted a warranty card registration form or register for or request support or maintenance, we will only use your personally identifiable information that you provided in such submission to register your product for warranty purposes and/or to provide you with support or maintenance, as applicable.

As a registered user of any of our websites, you may be authorized to post to our bulletin boards on our website(s) and any information that you post to such bulletin boards may be viewed by other registered users.

If you are a registered user of any of our websites, other registered users may view your username and send to you emails through such websites. As a registered user, you may be authorized to post to our bulletin boards on these websites, and any information that you post to such bulletin boards may be viewed by other registered users.

Personal Data and other aggregate information, including that from cookies, may be provided to outside vendors and service agencies that are responsible for assisting with providing our services to you. Your Personal Data will not be given or sold to any outside organization for its use in marketing or solicitations without your consent, except to a successor entity to Cross Match, resulting from a merger, consolidation or other type of corporate reorganization.

Cross Match Technologies, Inc. may be required to disclose Personal Data in connection with any demands of a government authority, law enforcement, fraud prevention, regulation or other legal action. We will disclose such information, if we believe it is necessary to do so to protect Cross Match, its customers or the public.


Cross Match employs technological and security measures reasonably designed to protect against unauthorized or unlawful access or processing, disclosure, alteration, destruction or accidental loss of personally identifiable information (Personal Data). Cross Match may use firewalls, password protection, secure socket layer, and other security measures to help prevent unauthorized access to your personally identifiable information.

Cross Match will utilize reasonable efforts to keep Personal Data accurate, complete and current in order to protect the quality and integrity of Personal Data; however, individuals will be required to provide all relevant information and to advise of any changes to Personal Data to ensure that such data remains accurate, complete and current.


Cross Match recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Neither our website nor our services are targeted for nor intended for children under the age of 18. Cross Match does not knowingly collect personally identifiable information from children under the age of 18. If we become aware that a child is submitting personal information through any of our websites, we will delete it as soon as we discover it, and we will not use it for any purpose, nor would we disclose such information to any third party.

Links to Third Party Sites

Our websites may provide links to other websites or resources over which Cross Match does not have control (“External websites”). Such links do not constitute an endorsement by Cross Match of those External websites. You acknowledge that Cross Match is providing these links to you only as a convenience, and further agree that Cross Match is not responsible for the content of such External websites. Your use of External websites is subject to the terms of use and privacy policies located on the linked to External websites.

Subsidiaries of Cross Match

DigitalPersona, Inc. (“DigitalPersona”) is a subsidiary of Cross Match Holdings, Inc. (“Cross Match). DigitalPersona manages operation of a website at Should DigitalPersona need to update the Privacy Policy that is specific to its website, DigitalPersona may post an updated Privacy Policy on its website along with a change notice located at

DigitalPersona may also send registered users of our services a notice that this Privacy Policy has been changed. Cross Match and DigitalPersona encourage you to review this Privacy Policy regularly for any changes. Your continued use of any of our websites and/or continued provision of personally identifiable information to us after the posting of such notice will be subject to the terms of the then-current Privacy Policy.

Notice to European Users

The Cross Match website is targeted for users that are located in the United States of America. Any information you enter on our websites may be transferred outside of the European Union to the United States of America which does not offer an equivalent level of protection to that required in the European Union. In particular, you are advised that the United States of America uses a sectorial model of privacy protection that relies on a mix of legislation, governmental regulation, and self-regulation. Article 26 of the European Union’s Data Protection Directive (Directive 95/46/EC, 1995 O.J. (L 281) 31) allows for transfer of personal data from the European Union to a third country if the individual has unambiguously given his consent to the transfer of personal information, regardless of the third country’s level of protection. By using our websites, you consent to the transfer of all such information to the United States of America which may not offer an equivalent level of protection to that required in the European Union and to the processing of that information by DigitalPersona on its servers located in the United States of America as described in this Privacy Policy.

Legal basis for processing Personal Data (EEA visitors only)

If you are a visitor/customer located in the European Economic Area (“EEA”), Cross Match Technologies, Inc. is the data controller of your personal information. Cross Match’s Data Protection Officer can be contacted at

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will collect and process personal information from you only in the strict limits of sec. 6 GDPR. Collection and processing is therefore only permitted if we have your consent to do so, if we need the personal information to perform a contract with you, or where the processing is necessary for the purposes of our legitimate interests and is not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

Customer Testimonials and Comments

We post customer testimonials and comments on our Websites, which may contain Personal Data. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial. In the case of testimonials knowingly sourced on behalf of Cross Match by a third-party vendor website, the customer has previously given consent as part of the testimonial registration.

Cross Match Holdings, Inc. reserves the right to change, modify, or update this statement at any time with or without notice.