Crossmatch Press Release

Fazoli’s Restaurant Rolls Out Crossmatch® Fingerprint Biometrics to Improve Operational Efficiency and Reduce Fraud

Crossmatch®, a globally-recognized leader in biometric identity management and secure authentication solutions, today announced that Fazoli’s Restaurants, the leading quick-service Italian restaurant chain in the U.S., completed its rollout of Crossmatch U.are.U® fingerprint readers. Each of the over 200 Fazoli’s corporate and franchise locations across 26 states was upgraded to use biometrics at the point-of-sale (POS) to improve efficiency, ensure correct staffing levels and reduce fraud.

Prior to biometrics, Fazoli’s employees used 4-digit PINs for access control at the POS. This insecure form of authentication enabled employees to use each other’s PINs to clock in and out, leaving management with an inaccurate picture of staff availability. It was also too easy for employees to obtain manager credentials and perform unauthorized transactions, draining away hard-won profits.

“Crossmatch biometrics allow our management to know for sure that an adequate number of team members are present at each store to ensure responsive customer service,” said Wayne Pederson, Fazoli’s Executive IT Director. “Our associates are now able to sign in quickly and are held accountable for their POS transactions.”

The adoption of biometrics paid off handsomely for Fazoli’s allowing them to more efficiently and effectively manage staff, a core goal for every quick-service restaurant. The return on investment in POS biometrics across all stores was measured in weeks, not months. These compelling results followed a smooth implementation process which minimized costs associated with upgrading their storefront systems. Crossmatch fingerprint readers are already integrated as an option with the majority of POS hardware and software systems.

“Restaurant and retail point-of-sale operations are ideal for biometrics-based identity management solutions,” noted Richard Agostinelli, Crossmatch CEO. “We are seeing a greatly accelerated adoption of biometrics at the POS as business owners realize their ease of adoption and rapid return on investment.”

For more information on the power of Crossmatch fingerprint biometrics for restaurateurs and retailers, visit our website or read the Fazoli’s case study.

About Crossmatch

Crossmatch® solutions solve security and identity management challenges for hundreds of millions of users around the world. Our proven DigitalPersona® composite authentication software is designed to provide the optimal set of authentication factors to meet today’s unique risk requirements and afford complete enterprise authentication coverage. Crossmatch identity management solutions include trusted biometric identity management hardware and software that deliver the highest quality and performance required for critical applications. Our solutions support the financial, retail, commercial, government, law enforcement and military markets. With 300 employees and customers in more than 80 countries, Crossmatch sets the standard for innovation and reliability. Learn more: