Technical Support

Crossmatch Customer Care remote support session

Our technical support team is ready to help!


Request support from our dedicated experts, just use the form below to open a ticket. Prefer opening a ticket via email? Send a message to and include your company name, software versions, and description of the issue.

Contract for Maintenance and Support (if known):

Serial Number: (if applicable)

Problem Code: (if applicable)

Customer Support

When We Are Available to Help

Global Premier Support (BIS Customers), 24x7

Business Hour Support, 8am-6pm EST, Mon-Fri

For general inquiries:

Self-Service Support

Access our Support Portal