Technical Support

For Customer Care Support, please fill out the form below or call Customer Care toll free at: 866-276-7761 from within the U.S. or direct: +1-561-622-9210 if dialing internationally.

If you require product-specific support for any of the following, please click here or call International Technical Phone Support in Jena, Germany at +49 (0)3641 4297-852.

• Biometric data capture solutions:
  ACCO 1394, Authenticator 100, Authenticator 200, L SCAN 100, L SCAN 100P, L SCAN 1000P, LITE Ue, LITE Xe, and LS2 Check
• Livescan products:
  ACCO USB, L SCAN 1000P, L SCAN 1000T, LISSY 97/99, LITE CABINET, LS1 CABINET, LS1/LITE, LS1/LITE U, LS1/LITE X, and LS2/F
• Beam image systems:
  BIS2G, BIS710
• OEM camera products:
  Agfa Camera Modules, JenaCam Camera Modules, THALES Camera Modules