Customer Care


International Technical Support

If you require product-specific support for any of the following, please fill out the form below or call International Technical Phone Support at +49 (0)3641 4297-57 to reach Mr. Jörg Ullrich in Jena, Germany:

  • Biometric data capture solutions:
    ACCO 1394, Authenticator 100, Authenticator 200, L SCAN 100, L SCAN 100P, L SCAN 1000P, LITE Ue, LITE Xe, and LS2 Check
  • Livescan products:
    ACCO USB, L SCAN 1000P, L SCAN 1000T, LISSY 97/99, LITE CABINET, LS1 CABINET, LS1/LITE, LS1/LITE U, LS1/LITE X, and LS2/F
  • Beam image systems:
    BIS2G, BIS710
  • OEM camera products:
    Agfa Camera Modules, JenaCam Camera Modules, THALES Camera Modules
Problem occurred:
during the first start after delivery
always after start of the application
sporadically (how often?)
approx. mins/hours/days after start
Problem disappears (occasionally) when:
restarting the application
turning the scanner OFF and ON
turning the system (PC and scanner) OFF and ON
Problem occurs solely/increasingly under the following conditions:
variation in ambient temperature
increased humidity or (cleaning) fluids have entered the scanner
other (please describe)
Palm scanner (large prism)
Finger scanner (small prism)
Background illumination
Prism heating
Signature pad (scanner)
Function key panel (scanner)
Footswitch
Power supply (scanner)
Cable 1 FG (scanner <-> PC)
PC
Interface board
Keyboard
Cabinet
other (please describe)

Corporate Headquarters
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410

Phone: 561-622-1650
Fax: 561-622-9938
info@crossmatch.com
sales@crossmatch.com

Toll-Free from within US
Sales: 866-725-3926
Customer Care: 866-276-7761

Local and outside US
Customer Care: +1-561-622-9210